Shopping: after finding an article and placing this in the basket, please choose ‘checkout’, the program then will guide you through the ordering procedure. New customers have to create an account, returning customers can log in with their email address and password.

Shipping rates: our rates vary per country, please check the column ‘shipping rates’ for the rate that applies to your country. If you have shipping preferences, please contact us via mail or make a remark at your order.

Payment: we accept Visa, Mastercard, American Express and Diners Club. You can also pay directly from your bank account to the following ASN accounts:

The Netherlands: Postbank 4310350, attn. Autoboeken Service Nederland (no abbreviation) IBAN NL90PSTB0004310350  SWIFT/BIC code PSTBNL21. Please add your ordernumber to the payment instructions. Any costs involved with payments towards Autoboeken Service Nederland are for you, please do not use the ‘shared cost’ option at your bank instructions.

Belgium: ING 310-1604681-96  attn. Autoboeken Service Nederland (no abbreviation) IBAN BE65 3101 6046 8196  SWIFT/BIC code  BBRUBEBB. Please add your ordernumber to the payment instructions.

Newsletter: receive our monthly update on exciting new titles and profit from exclusive offers and benefits.

Giftservice: all items can be giftwrapped at no extra charge, please add the remark ‘giftwrap’ on your order.

Delivery time: delivery time for European orders is 4-12 days, delivery time outside Europe is 12-20 days.

Order confirmation: you will receive a confirmation of your order from us per e-mail. In principle we will deliver your order within the delivery time stated above. In the unlikely event that a title is not in stock, we will inform you by return mail on the expected delivery time. 

Invoicing: you will receive an invoice with your order specifying VAT and shipping costs.

Complaint handling procedure: you may submit your complaint to us by phone, in writing, per fax or per e-mail. We will inform you by return mail on the receipt of your complaint and immediately deal with the complaint.  Complaint handling will be completed within 30 days. In the event of a dispute there is a possibility of mediation or legal assistance by the Consumers’ Association, phone number 00 31 70 4454000. The address is: Consumers’ Association, P.O. Box 1000, 2500 BA The Hague. The Netherlands.

Data Protection Act: your data are stored by us in connection with guarantee and return shipments.  The data are not used for commercial purposes. Our data file has been reported at the Registration Board in The Hague, the Netherlands, under number P-0020791.

Accessibility: our business hours are 9.00-11.30 and 13.30-17.00 from Monday to Friday. Phone 00 31 75 6403541. Fax 00 31 75 6401141. Email: info@asnbooks.com

Office address: Samsonweg 48, 1521 RM Wormerveer, The Netherlands.